Help
Email team@leverugc.com and a real person on the Lever team will reply, usually within a day. For bugs, “Report a problem” in Profile opens our Discord, where you can post a screenshot and talk it through with us.
Plans and billing
How do I cancel my subscription?
In Lever Studio, go to Profile → Plans → Manage subscription. Or, on your iPhone, open Settings → your name → Subscriptions → Lever Studio. Cancel at least 24 hours before it renews. You keep your plan until the end of the period you paid for.
I paid, but the app doesn’t show my plan
Go to Profile → Plans → Restore purchases, while signed in to the App Store with the Apple ID you paid with. If it still doesn’t show, email us with the date you bought it.
How do I get a refund?
Apple handles every payment, so refunds go through Apple at reportaproblem.apple.com. Pick the Lever Studio purchase and tell Apple what happened.
How does the free first batch work?
Your first batch, any size, is free: filmed in Lever or picked from Photos, cut and captioned. After it, you can try Pro free for 3 days, or pick a plan before your next batch. Your videos are never held back, whatever you choose.
What’s the difference between the plans?
Starter makes up to 100 videos a month. Pro is unlimited, and a change you make to one video can go to every video in the batch. Elite is everything in Pro, plus Lever’s human editors finish up to 4 batches a month for you.
Your account
How do I delete my account?
Go to Profile → Delete my account. Apple asks you to confirm it’s you, then Lever deletes your account and name from its server. Your campaigns and videos stay on your phone and in Photos. Deleting your account doesn’t cancel a subscription; cancel that in Settings → your name → Subscriptions.
I got a new phone
Sign in with the same Apple ID and your account and plan come back. Videos you saved are in Photos. Campaigns and clips you kept in Lever live on the old phone.
Why do I need to sign in?
Signing in with Apple keeps your plan and your account with you when you change phones or reinstall, and lets Lever’s editors send your pro edits back to the right person. Lever only asks Apple for your name, never your email.
Making videos
Some of my videos have no captions
Captions need an internet connection while your clips are heard. The video names any lines left without them and why. Open the video, tap Only edit captions, then Write them again once you’re back online.
A clip got cut off too early, or left too much quiet
Open the video, tap Edit, and drag that clip’s ends, or try a different setting on the Dead space dial before you make your next batch. Then tell us on Discord which line it was. It helps us tune the cut.
Lever is taking up a lot of space
Go to Profile → Free up space. It shows what Lever keeps and clears what you don’t need. Videos you saved to Photos aren’t touched.
Is my footage uploaded anywhere?
No. Lever makes your videos on your iPhone. Only a clip’s sound goes out to write captions, and only the videos you choose to send to an editor leave your phone. Our Privacy Policy has the details.